jitaaace Privacy Policy

jitaaace collects personal data from you in three principal ways: information you provide to us directly when you register or use the platform; information generated automatically by your use of the platform; and information received from trusted third-party service providers in the course of identity verification and payment processing. The categories of personal data we collect are set out below.

Information You Provide Directly

• Registration data: When you create a jitaaace account, we collect your full legal name, date of birth, email address, and a contact telephone number. This information is required to open and maintain your account.
• KYC verification documents: To comply with our Know Your Customer (KYC) obligations and to process withdrawal requests, we collect copies of government-issued identification documents (National ID, passport, or driving licence) and, where required, proof of address (utility bill or bank statement no older than three months).
• Financial data: We collect information about the payment methods you use to deposit and withdraw funds, including mobile wallet identifiers for bKash, Nagad, Rocket, and Upay; cryptocurrency wallet addresses; and masked card numbers for Visa and Mastercard transactions. We do not store full card numbers on our servers.
• Communications data: When you contact our support team via live chat or email, we retain records of those communications to assist with ongoing queries, dispute resolution, and service improvement.
• Responsible gaming data: If you voluntarily set deposit limits, session time limits, or request a self-exclusion, we record those preferences to enforce them consistently across your account.

Information Collected Automatically

• Device and technical data: We collect information about the device and browser you use to access jitaaace, including your IP address, device type, operating system, browser version, screen resolution, and preferred language settings.
• Usage and behavioural data: We record which pages of jitaaace you visit, the games you play, the bets you place, session duration, and navigation patterns. This data is used to improve platform performance and to personalise your experience.
• Transaction logs: Every deposit, withdrawal, bonus redemption, bet placement, and game result associated with your account is logged for audit, security, and responsible gaming monitoring purposes.
• Cookie and tracking data: We use cookies and similar technologies to maintain your session, remember your preferences, and gather aggregated analytics. See the Cookies section of this policy for full details.

Information from Third Parties

Where required to verify your identity or process payments, jitaaace may receive data from third-party KYC verification providers, payment processors, and fraud detection services. Data received from these sources is used solely for the purpose for which it was obtained and is handled in accordance with this Privacy Policy.

jitaaace processes your personal data for a range of purposes, each grounded in one of the following lawful bases: performance of the contract between you and jitaaace; compliance with applicable legal obligations; our legitimate business interests (where these do not override your privacy rights); or, where required, your explicit consent.

Marketing Communications

jitaaace may, where you have given your explicit consent, contact you with information about promotions, bonuses, new game launches, and seasonal offers relevant to Bangladesh players — such as BPL cricket season specials, Eid promotions, and Pohela Boishakh offers. You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to that withdrawal.

Automated Decision-Making

jitaaace uses automated systems for certain operational functions, including fraud detection, responsible gaming monitoring, and bonus eligibility assessment. Where an automated decision produces a significant effect on your account — such as account suspension triggered by a fraud signal — you have the right to request human review of that decision by contacting our support team.

jitaaace does not sell, rent, or otherwise trade your personal data to third parties for their own commercial or marketing purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

Service Providers

We engage trusted third-party service providers to help us operate the jitaaace platform. These providers process personal data on our behalf and under our instructions, and are contractually bound to handle that data securely and in accordance with applicable privacy standards. The categories of service providers we work with include:

• Payment processors: Providers facilitating bKash, Nagad, Rocket, Upay, cryptocurrency, Visa, and Mastercard transactions process financial data necessary to execute your deposit and withdrawal requests.
• KYC and identity verification providers: Specialist third-party services that assist us in verifying the identity and age of registered players as part of our compliance obligations.
• Game content providers: Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data (such as a player session token) necessary to deliver game content. These studios do not receive your full personal profile.
• Analytics providers: Aggregated and anonymised usage data may be shared with analytics platforms to help us understand how players interact with jitaaace and to improve the platform experience.
• Fraud prevention services: We use specialist third-party tools to detect and prevent fraudulent activity, money laundering, and other financial crime. These services may process device fingerprint data and transaction metadata.

Legal and Regulatory Disclosure

jitaaace may disclose your personal data to law enforcement authorities, regulatory bodies, or other competent government authorities where we are legally required to do so, or where such disclosure is necessary to: comply with a binding legal obligation; protect the rights, property, or safety of jitaaace, our players, or the public; or prevent, detect, or prosecute fraud, financial crime, or other unlawful activity.

Business Transfers

In the event that jitaaace undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, we will take reasonable steps to notify affected players and to ensure that the acquiring entity provides protections for your personal data no less rigorous than those described in this policy.

jitaaace uses cookies and similar tracking technologies (including pixel tags and local storage) to operate the platform effectively, maintain session security, analyse usage patterns, and deliver a personalised experience. A cookie is a small text file placed on your device by a website server. Cookies do not contain executable code and cannot access other files on your device.

Types of Cookies We Use

Managing Your Cookie Preferences

You can manage or disable non-essential cookies at any time through your browser settings. Most modern browsers allow you to block or delete cookies via the Privacy or Security section of the browser's settings menu. Please note that disabling strictly necessary cookies will impair the functionality of jitaaace and may prevent you from logging in or accessing certain features of the platform.

If you clear your browser cookies, any preferences you have set on jitaaace — including responsible gaming limits — may be reset to their defaults in the browser layer, although your account-level settings will remain intact on our servers. We recommend managing responsible gaming preferences directly within your jitaaace account settings rather than relying solely on cookie-based controls.

jitaaace implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to:

• End-to-end SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption at rest for sensitive personal data including identity documents and financial information stored on our systems;
• Role-based access controls ensuring that only authorised jitaaace personnel with a legitimate operational need can access personal data;
• Regular security audits and penetration testing of our platform infrastructure;
• Two-factor authentication (2FA) available for all player accounts to reduce the risk of unauthorised account access;
• Secure data disposal procedures for personal data that is no longer required and has reached the end of its retention period.

Data Retention Periods

jitaaace retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures. Where data is anonymised rather than deleted, it may be retained indefinitely for statistical and analytical purposes, as it can no longer be used to identify any individual.

jitaaace respects your rights over your own personal data. Registered players may exercise the following rights in relation to the personal data we hold about them:

• Right of Access: You have the right to request a copy of the personal data jitaaace holds about you, along with information about how that data is being processed. We will respond to access requests within 30 days of receipt.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may update basic account details directly through your account profile; for KYC document corrections, please contact our support team.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other lawful basis applies), or where the data has been processed unlawfully. Please note that this right is subject to our legal obligations — for example, we are required to retain certain financial and KYC records for defined periods under applicable law, and such data cannot be deleted before the end of its mandatory retention period.
• Right to Restriction of Processing: In certain circumstances — for example, while a dispute about the accuracy of your data is being resolved — you may request that we restrict processing of your personal data. This means we will continue to store it but will not actively use it until the restriction is lifted.
• Right to Data Portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where that processing is based on legitimate interests, including profiling for direct marketing purposes. Where you object to direct marketing, we will cease processing your data for that purpose immediately.
• Rights Related to Automated Decision-Making: Where a significant decision about your account is made solely by automated means, you have the right to request human review of that decision and to contest its outcome.

How to Exercise Your Rights

To exercise any of the rights described above, please contact the jitaaace support team via live chat (available 24/7 inside the platform) or by sending a written request to support@jitaaace. To protect your privacy, we may need to verify your identity before processing a rights request. We will acknowledge all rights requests within 5 business days and will endeavour to fulfil them within 30 days, subject to any complexity or volume of concurrent requests.

jitaaace is strictly an adult gambling platform and is not directed at, nor intended for use by, individuals under the age of 18. We do not knowingly collect personal data from anyone under 18 years of age. Age verification is a mandatory component of our KYC process, and we apply additional checks at the registration stage to detect potential underage users.

If you are a parent or guardian and have reason to believe that a minor in your care has registered an account on jitaaace or otherwise provided personal data to us, please contact our support team immediately via live chat or at support@jitaaace. Upon verification of your concern, we will promptly close the account, void any activity associated with it, and delete the personal data of the minor from our systems to the fullest extent permitted by applicable law.

We strongly encourage parents and guardians who share internet-connected devices with minors to make use of parental control software and to visit our Responsible Gaming page for guidance on preventing underage access to gambling platforms.

jitaaace reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. When we make material changes to this policy, we will notify registered players via email or via an in-platform notification prior to the changes taking effect. The revised policy will always show the updated effective date at the top of the document.

We encourage you to review this Privacy Policy periodically to stay informed about how jitaaace protects your personal data. Your continued use of the platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you have the right to close your account before the changes take effect by contacting our support team.

Contact Us About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or about the way jitaaace processes your personal data, please reach out to us through the following channels:

• Live Chat: Available 24/7 directly within the jitaaace platform — this is the fastest way to reach our support team.
• Email: support@jitaaace — for formal written privacy queries and rights requests. Please include "Privacy Request" in the subject line of your email.
• WhatsApp: +880 1700 000000 — for general platform support queries during business hours (Bangladesh Standard Time, UTC+6).

We are committed to resolving all privacy-related concerns promptly and professionally. Formal complaints will be acknowledged within 48 hours and we aim to provide a full response within 30 calendar days.